The solution has been rolled out across the company’s pest control division, as an initial deployment, and consists of JobWatch, a mobile app installed on field technicians’ tablets, which is linked to allow real-time access to BigChange’s cloud-based back-office CRM and working scheduling systems. It has replaced a number of separate systems to allow paperless working. It helps ensure that the right technicians are assigned to the correct jobs based on their skills and certifications.
AGS provides a range of services for the upkeep of public transport facilities across London (such as the Underground, rail lines, tunnels, rail and bus stations) including cleaning, maintenance, painting and specialist coatings.
The work that AGS performs on behalf of TfL is fault-based and service requests are made through a TfL system that will soon be integrated with BigChange’s to provide an end-to-end digital workflow.
“The UK pest control market has undergone some major changes in recent years and we have identified a need for small, specialist and highly mobile teams to deliver fast-response services,” said David McMillan, general manager, AGS Pest Control. “BigChange provides a highly agile and accessible platform that will underpin this expansion and allow us to easily collaborate with like-minded companies nationally.”
“BigChange provides us with an overview of everything that is happening in real time. With colour coded status reports I can instantly see how we are doing and deal quickly with any outstanding issues. It’s a brilliant management tool,” said McMillan. AGS is seeking to expand nationally and BigChange’s cloud-based system can easily support this, due to its scalability.
“With the pest control market opening up in recent years we believe there is void to be filled by specialists around the country. With JobWatch we can easily share work by giving contractors access to the JobWatch app or by collaborating with other companies who are part of the fast-growing BigChange network,” McMillan explained.
