Innserve opts for Panasonic TOUGHBOOK tablets

The company chose the devices due to their rugged and ergonomic design, along with Panasonic’s commitment to supporting the latest Android operating systems and its service and maintenance offering.

Innserve’s technicians service more than 80,000 licensed and non licensed premises across England, Scotland and Wales. They will receive their daily schedule of 8-10 appointments a day, plan their journeys and record information about each job using the device. The TOUGHBOOK L1 tablet (which has a 7 inch display) will also be used to place orders for and return parts, as well as for email communications, to provide access to HR systems and payment information, and also to show customers the latest information and training videos.

“This is very much a hands-on device for our technicians,” said Drew Wilcox, systems support manager at Innserve. “Technicians have to input a lot of data, often in wet and difficult environments. The TOUGHBOOK L1 tablet is easy to use and read. Technicians appreciate the finer design details like the handstrap and stylus and the device is lightweight and easy to carry in their toolbags. The new micro USB charger is also a good design choice because it means the technicians can charge the device with the same equipment as their Android mobile phones.”