22 Nov 2018

Lincolnshire Police to use cloud-based control room system from Motorola Solutions

G4S has awarded Motorola Solutions a 10-year £6 million contract to provide Lincolnshire Police with the UK’s first cloud-based integrated CommandCentral Control Room Solution (CRS).

According to Motorola Solutions, the solution is a unified and highly scalable platform that integrates multiple control room functions, including Integrated Communications Control System (ICCS), Contact Management, Computer-Aided Dispatch (CAD), mapping and call logging. It claims that through using this platform, Lincolnshire Police will benefit from a continuous workflow experience, enabling control room operators to handle calls faster, make more informed decisions, allocate resources more efficiently as well as coordinate seamlessly with other support organisations.

Part of the intention is to reduce the need for control room operators to be constantly acting as a human bridge between the various systems, through copying and pasting data into different forms, thereby freeing them up to perform more high-value tasks and increase the number of incoming calls that are addressed in one session without the need to involve or deploy police officers out in the field.

According to Bill Skelly, chief constable for Lincolnshire Police, some of the factors that make the solution the “right answer for us” include Lincolnshire’s very wide geographical area (2,500 square miles) and the way in which the county “is largely speaking populated across its whole area,” which necessitates a dispersed model for policing. He added that this is supported by Lincolnshire’s use of mobile data terminals to remove the need for officers to return to their stations and that “we’ve very keen to take [this] to the next level” when the Emergency Services Network (ESN) allows the transfer of such data “in a much better way and to a much wider coverage”. Lincolnshire Police currently uses Motorola Solutions’ Pronto suite of mobile workforce applications that digitise frontline operational workflows and Motorola Solutions claims that once integrated with CRS, Pronto will give Lincolnshire police officers direct access to command and control, and the Police National Computer from the field.