PSNI chooses new command system
Written by: Philip Mason | Published:

The Police Service of Northern Ireland has awarded Capita the contract to provide its new command and control system.

The solution - ControlWorks - will be installed across PSNI’s three regional contact management centres. The contract is for an initial seven-year term, with ‘incremental options’ to potentially extend it by another decade.

The ControlWorks suite includes computer-aided dispatch alongside ‘customer relationship management’ functionalities, designed, according to Capita, to “speed up the decision-making process for call handlers, [thereby] improving overall response times to incidents.”

Speaking of the contract, PSNI deputy chief constable Drew Harris said: “Technology plays a part in everything we do as a police service. It is vital that we invest in future-proof solutions that enable us to provide effective and efficient services 24 hours a day.

“This solution will help us to do exactly that, supporting the way we respond to our communities’ needs and adapting to new and evolving policing challenges as they present themselves.”

George Greig, director, Capita Secure Solutions and Services, said: “ControlWorks will enable PSNI to make significant operational efficiencies, while helping call handlers deliver a more tailored and accurate service to the public.

“It was clear from the start of our collaboration with PSNI that they understood the importance of having innovative solutions in place to help coordinate resources, make highly-informed decisions and rapidly communicate these to both police officers and the public.”


This material is protected by MA Business & Leisure Limited copyright.
See Terms and Conditions.


Comments
Name
 
Email
 
Comments
 

Please view our Terms and Conditions before leaving a comment.

Twitter

Land Mobile is the only monthly publication exclusively dedicated to wireless communications for businesses. Launched in 1993, this leading industry title provides practical advice, expert opinion and commentary and insightful, informative, truly authoritative editorial.

St. Jude's Church,
Dulwich Road,
London,
SE24 0PB,
United Kingdom

MA Business is part of the Mark Allen Group.

PMRExpo 2018 show guide

I would like to

Or Click here
to visit the website