This means that rather than sending engineers to fix a fault – a process which previously could take up to a week depending on the weather – any problem can now be fixed remotely via Comms365’s Manchester ‘network centre.’
Phyl Jewkes, 20C Core Transmission Manager at BT said: “With the solution from Comms365 in place, we can rapidly identify and fix any issues remotely. It’s been a really successful partnership and we’re looking forward to working with the team to roll it out to further sites in the future.”
She continued: “One of the primary challenges was that the different locations vary in terms of 4G coverage levels. But with the Comms365 fixed IP Multinet service roaming across all UK networks, the solution easily overcame any issues of coverage or network outages.”
According to BT, the company’s long term plan is to roll out the solution to several other, less remote, exchanges across the country, including Cambridge, Cardiff and London.
