Chewton Glen, an estate which contains a luxury hotel within a country house building, treehouse apartments, spa and 130 acre woodland grounds, hired PCE to provide a solution to communication issues which have arisen during the Covid-19 pandemic.
PCE was able to deploy Motorola Solutions repeater base station in the hotel’s rooftop service area. According to PCE, the key challenge was the need for the repeater’s antenna to be “discreetly installed” to not impact on the outlook of the 18th century Chewton Glen estate yet positioned to ensure signal coverage across the entire New Forest site.
The deployment of the antenna meant PCE were able to provide hotel, spa and maintenance staff a pool of Motorola hand portable two-way radios including the SL2600, with personal issue discreet earpieces.
Following a successful trial during this year, PCE said Chewton Glen would be continuing the use of its Motorola Solutions platform and had the ability to scale up to Motorola Solutions Capacity Plus should their future needs require increased capacity.
Raymond de Toulouse Lautrec, front of house manager at Chewton Glen Hotel, said: “The radios provided by PCE have helped us offer a more efficient and smoother service for our guests. Our concierges, porters and receptionists no longer have to make unnecessary calls, departments are alerted to jobs quickly and the whole team is kept in the picture.
“Furthermore, both staff and guests feel reassured that everyone is able to adhere to social distancing measures without compromising quality and the exceptional customer service that underlies every aspect of a stay at Chewton Glen.”
