DCRS provides MOTOTRBO Capacity Plus solution to Resorts World Birmingham

After being approached by the client, REALM, DCRS established the full brief of requirements and discussed how it could work with the client as the buildings were being constructed. Seamless and fail-safe coverage was top priority to give every staff member an instant response to ensure their customer service levels did not falter.

DCRS began work on radio propagation tests while the buildings were still being constructed, this allowed it to roll out all the required cables and spilt antenna solution it had specified. Particular attention was also paid to the aesthetics of the building. Due to the user requirement levels and future expandability plans following the completion of the build the radio system infrastructure that was installed comprised of a MOTOTRBO Capacity Plus solution.

Three Motorola Solutions MOTOTRBO repeaters provide six simultaneous voice conversations and eleven groups to share the repeaters capacity efficiently; this carries communication for all the users who vary from a shopwatch system, casinos staff, security, facilities to the hotel on site. The development receives 100 per cent coverage throughout, ensuring the security of guests and enabling Resorts World staff to run an extremely responsive and efficient customer services programme.

The initial rollout totalled 100 MOTOTRBO DP4000 Series hand portable radios. Each hand portable provided support safety applications such as lone worker, an emergency button and differentiated levels of user functions for each team and their requirements.

After the system had been in situ for six months, the management team at the Genting Hotel within the complex decided they would benefit from alarm integration that would give them notification on their digital two-way radios. With 178 rooms to cover they needed to ensure they could react to alarms in a safe and controlled manner in the event of a false alarm or real emergency. Each floor of the hotel is in a separate zone so that a phased evacuation can occur to prevent overcrowding at the fire exits.

Clear and concise messages are controlled by the senior security personnel with the management team being able to override any announcements from various control points within the hotel via their two-way radios. The system has in-built line monitoring that continually checks for faults to ensure optimal operation is maintained at all times.

A full Service Level Agreement (SLA) is in place and covers the entire radio system. As part of this, DCRS compiles data from event logs, offer rapid response times out of hours and an annual service of the infrastructure. The voice and data radio solution was installed on budget and completed well within the specified timetable.