The app, which was launched in 2016, gives staff access to real-time information about what Gatwick refers to as airport issues. This includes traffic, train and weather updates, data around passenger flow, as well as facts (or “common truth”) relating to potentially disruptive situations. The messaging function also allows airlines to communicate with their ground staff.
Gatwick devised the concept in partnership with digital development specialist AirportLabs. The app has subsequently been rolled out to 12 other airports around the world, including Edinburgh, Bristol and Milan.
Speaking of the technology, Gatwick’s chief information officer Cathal Corcoran said: “The app helps us to keep the entire workforce on campus in tune with the airport. About 10,000 employees from 250 entities use it at Gatwick.
“We are among the top five airports in the world when it comes to technology innovation. The app is one of the ideas we have pioneered for the wider airport industry and it has become a great success.”
The community app has been shortlisted in three National Business Awards categories – ‘innovations’, business enabler’, and ‘customer focus’. The Digital Impact Awards categories include best corporate app and best community development.
