19 Dec 2018

Study highlights costs of business-critical mobility failures

A study conducted by VDC Research on behalf of SOTI, an enterprise mobility management solution provider, has highlighted the increasingly business-critical nature of mobile devices and the applications they support.

It states that even one dropped connection or poorly performing application per shift can translate into almost $20,000 in annual support and productivity loss costs per mobile worker. The consequence of each failure incident can result in up to 100 minutes in lost productivity or 23 per cent of a daily shift.

The study found that the top drivers for investment in business-critical mobility solutions were:

While it was hard to spot any big surprises, the above coupled with the report’s analysis of the key drivers behind investment in business-critical mobility for several major sectors (healthcare, retail services, manufacturing and transport/distribution) may be of interest to those targeting or looking to sell mobile working solutions to those sectors.

The survey also asked respondents to list their major business-critical mobility investment challenges. These were:

“Frankly, we were shocked to learn that 30 per cent of respondents reported that they couldn’t determine ROI from mobility,” said Shash Anand, Vice-President of Product Strategy at SOTI. “This suggests that IT teams and their internal business partners need to do a better job of showcasing the role that mobility plays in driving revenue and increasing productivity. Once ROI has been determined, there should be no barriers to making mobility investments.”