According to a statement from the company, the browser-based solution will enable staff to securely log-on from any location. This will allow them to “set up mobile command posts or provide remote support for incidents.”
The solution will also integrate Motorola Solutions’ CommandCentral evidence software. This will enable the FRS to “[store] and securely [handle] control room voice recordings, unifying critical communications and data in one platform, while also linking to the appropriate cases.”
Discussing the rationale behind the roll-out, Tyne and Wear’s area manager for mobilising and digital transformation, Phil Clark, said: “Our objective is to create one of the safest communities in the country, We are amongst the fastest responding fire and rescue services for dwelling fires in the UK, with an average response time of five minutes and 58 seconds.
“We will continue to invest in new technologies, and plan to offer other fire and rescue services the opportunity to join our newly created control room solution. In doing so, we’ll be able to seamlessly exchange information during joint operations, increase scalability to accommodate varying demand levels, and foster greater cooperation and faster responses in critical situations.”
Motorola UK and Ireland manager, Fergus Mayne, said: “Demand on the Fire and Rescue Service has evolved over the years, and emergency services continue to respond to a wide range of complex incidents. Our cloud-hosted CRS solution benefits Tyne and Wear FRS with an intuitive and unified response system that integrates all communications into one efficient and resilient work environment.”
Tyne and Wear Fire and Rescue Service operates 17 community fire stations across its service area.
