Since its use of the software, which makes use of QR codes on the equipment that W4E hires out, the company has been able to accurately account for missing rental items and know who is responsible for them. The two companies initially worked together to ensure that MCS’s solution would match W4E’s requirements and MCS consolidated W4E’s multiple systems into one central software solution, removing the need to perform the same process multiple times on different systems, saving a great deal of time in the process.
While the cost per unit of small parts like earpieces that can get easily lost in transit is small, losses of these in large quantities had previously affected W4E’s profits.
Alexandra van Osselaer, administrative assistant/project manager at W4E, said: “With the use of QR codes, we are able to tell our customers more information about their item. The MCS software has been great in terms of keeping track of who is responsible for each walkie-talkie. With up to 100 radios being lost each year and [more than] 200 earpieces that get lost annually, we can see exactly which items are missing and who is responsible for them.”
“Configuring MCS-rm to handle our complex pricing structure was amazing,” adds Osselaer. “We take the number of walkie-talkies, as well as the number of days on hire into account to work out the cost per unit and only MCS was able to do this for us.”
“We have a very close relationship with the MCS team and our account manager. Throughout the implementation, we spoke to MCS every day and the implementation team were very reactive and always helped straight away. They are a great team to work with and they made the transition to MCS as smooth for us as possible.”
