The company’s engineers have been equipped with rugged tablets running BigChange’s JobWatch app, which enables them to be tracked and connected in real-time to a central system, giving CCTV Monitoring’s management team full visibility of their field operations.
The company’s engineers are deployed nationwide to perform site assessments, installations, monitoring and servicing. Based in Emley, West Yorkshire, the company also operates a 24-hour monitoring station for building sites across the UK. CCTV Monitoring’s clients include Kier, Balfour Beatty, Morgan-Sindall, Galliford Try, Willmott Dixon and Skanska.
BigChange’s solution handles CCTV’s entire business process from logging incoming service requests on CRM software, to work scheduling and job allocation, through to routing, navigation and tracking to live job reporting, invoicing and management reporting. This has improved the way resources are allocated as the system gives an instant overview of each engineers’ location, status and capability. Linked to GPS trackers on their vans, engineers use their tablets for navigation, job sheets, timesheets, parts ordering and vehicle safety inspections. The system also generates expected time of arrival on site and job completion reports, including photographs, for CCTV Monitoring’s customers.
“The potential of BigChange became very clear when we installed some large screens in the office and we could all immediately see our entire operations in real time and see the exact status of each job,” says Stuart Capstick, managing director of CCTV Monitoring.
“With BigChange we can get the right people to the right job quickly and efficiently; we’ve seen a very significant increase in productivity since implementing BigChange,” adds Capstick. “Our profitability per job is now typically 30 percent greater than before. That profit is being ploughed back into the business to invest in new equipment and support our expansion plans nationally and into new markets.”
CCTV Monitoring was founded in 2005 to resolve the problems caused by opportunistic and professional theft from construction sites by using CCTV as an alternative to on-site security guards. The company uses solar power to allow the remote monitoring of site without the need for mains power and to reduce carbon emissions.
