The system combines a 5 in 1 mobile app called JobWatch that connects with central software including telematics, routing, scheduling and management reporting.
Europump Maintenance Ltd provides fuel retailers with pump and tank gauge maintenance services and is part of the Eurotank Service Group. The company provides a fast response service with a network of 40 engineers who also undertake planned maintenance work and testing.
The Europump helpdesk in Hebden Bridge is the hub of the national operations. Incoming service requests are logged into the BigChange scheduler which assigns the job to the most appropriate engineer. Engineers receive jobs on their tablets with the JobWatch app replacing all types of paperwork with digital workflows, reports, certificates and customer sign-off signatures.
The mobile devices also provide navigation and are used to capture photographs to show site set up, equipment and work completed. BigChange trackers fitted to the fleet of vans give the helpdesk a real-time view of the whereabouts of all the engineers and allow ETAs to be provided to customers. Engineers also use JobWatch for their timesheets and expenses and the system is also used for managing the 2,000 individual parts that are kept by central stores and in the vans.
“BigChange was introduced to improve job scheduling, which was crucial as the demand for our reactive maintenance services increased,” said Michelle Brocklehurst, group helpdesk manager at Europump. “The job scheduling is very easy to use and has made a big difference – we can work much quicker and more efficiently. However, JobWatch’s main benefit is the visibility it gives us so we know exactly what is going on 24/7. With job status on screen we can immediately see what’s not been done.”
“BigChange had just the solution we wanted; something that could do everything we wanted in a single web-based system,” said Jack Aplin, director at Eurotank. “The BigChange software is so easy to configure so we can build a system to do exactly what we want. [Its] primary benefits… are in the visibility and transparency that [it] provides –- compliance is very important and with JobWatch nothing can be fudged,” he added.
Edward Wheeler, group managing director of Eurotank Service Group, added: “We have ambitious plans to expand the Europump business and the easy accessibility, flexibility and affordability of the BigChange system make it an ideal platform to support growth.”
