Edinburgh Airport rolls out Everbridge’s critical event management platform

Edinburgh Airport has deployed Everbridge’s Critical Event Management (CEM) platform to boost the efficiency of its communications during emergencies, through replacing and simplifying multiple manual processes.

The deployment of the CEM platform has been split into two phases. The first has automated the management of critical incidents and allowed the Airport to migrate from having multiple processes to deliver information to the many different organisations that have to work together to deal with emergencies at the airport to just one platform.

These organisations include: the emergency services, the airlines that are serving the airport, on-site retail outlets, and support agencies including Transport Scotland and Edinburgh City Council, who are involved with resilience planning.

The second phase – ‘Airport Control Futures’ – will explore how technology such as perimeter security and fire alarms can be integrated with the Everbridge platform.

The deployment follows swiftly on the heels of the airport’s review of its critical communications infrastructure, partly based on recent events, and a commitment to improve its critical communications as part of a focus on using innovation to streamline operations and enhance passenger journeys.